Premium Subscription Not Recognized on TV After Mobile App Purchase

If you've subscribed to Rumble Premium using the mobile app (iOS or Android) but your TV app doesn't recognize your Premium status, don't worry—this is a common issue with a straightforward fix. You might notice ads on your TV or lack access to Premium features even though your phone shows you're subscribed.

Common Symptoms

Rumble TV app still shows ads or prompts to upgrade, even though you have a Premium subscription on your phone.
Premium badge or features do not appear on your TV.
Your account on TV does not match the account used for your mobile purchase.

Causes

This issue often happens if you subscribed to Rumble Premium through the iOS or Android app and used Apple's Hide My Email (Private Relay) or a Google account feature that generates a unique email. In these cases, your subscription is tied to a private or alternate email address created during purchase, which might not match the email you use on your TV.

Other causes include using different login methods (Apple, Google, email/password) across devices, or not being signed in to the same Rumble account on both your phone and TV.

Solutions

Check Your Subscription Email

On your phone, go to your Rumble account settings and verify which email is associated with your Premium subscription. If you used Apple Hide My Email, this may look like a random string ending with @privaterelay.appleid.com.

Check Your TV Account Email

On your TV, open the Rumble app and check which account/email you are logged in with. Make sure it matches the email from your mobile app subscription.

Link the Correct Account

If your TV is signed in with a different email, sign out and log in using the same email (including any Private Relay/Hide My Email address) as your mobile app subscription.

Contact Support if Needed

If you cannot access your Premium subscription, or if you no longer have access to the private relay email, contact Rumble Support with proof of purchase and details of both emails used.

Note: If you purchased your subscription through the Apple App Store or Google Play Store, you may need to manage or cancel it through those platforms before making changes.

Verification

After logging in with the matching account on your TV, you should see ads disappear and Premium features enabled. Your Premium badge should also appear in live chats.

Prevention

When subscribing, use the same login method and email on all your devices.
Avoid using Apple Hide My Email or similar features if you want a single account across devices.