This guide explains what to do if you notice an unauthorized renewal charge on your credit card for a Rumble or Locals subscription. You'll learn how to identify where the charge came from and how to request a refund from the right support team.
Steps to Request a Refund for an Unauthorized Renewal
1
Check where the charge came from
Review your bank or credit card statement. If the charge says 'Locals' or 'Locals.com', it's from Locals. If it says 'Rumble', it's from Rumble.
2
If the charge is from Locals
Go to https://locals.com/contact and fill out the support form. Select 'Billing' or 'Refund Request' as the topic. Explain that the renewal was unauthorized and request a refund.
3
If the charge is from Rumble
Visit your Rumble account's subscription page at https://rumble.com/account/recurring-subs. Cancel any unwanted subscriptions. If you believe the charge is unauthorized, contact Rumble support for assistance.
4
Wait for a response
Locals or Rumble support will review your request and follow up with next steps or a refund decision.
Always cancel any subscriptions you no longer want to avoid future charges. For Locals subscriptions, you must contact Locals support directly, as Rumble cannot process those refunds.
FAQ
How do I know if my charge is from Locals or Rumble?
Check your credit card or bank statement. Charges from Locals will mention 'Locals' or 'Locals.com'. Charges from Rumble will mention 'Rumble'.
Can Rumble support refund my Locals subscription?
No, only Locals support can process refunds for Locals subscriptions. Use https://locals.com/contact to request a refund.
How long does it take to get a response?
Response times may vary, but you should hear back from the appropriate support team within a few business days.